Returns policy
Returns at a glance
- Registration deadline
- Register by email within 14 calendar days of receipt. Then dispatch within 14 calendar days; if shipping instructions arrive later, the dispatch period starts when you receive them.
- Indoor fitting
- Indoors only, wearing clean socks on a clean, soft surface. Careful fitting to check the fit is permitted.
- Return shipping costs
- You pay for voluntary return shipping. FEURING pays necessary return shipping for justified defect claims.
- Refund process
- We inspect the return on receipt. If the conditions are met, we refund the item price within 14 calendar days, normally using the original payment method.
Shoes, separately paid shoe trees and belts may be returned or kept independently. The returns policy applies to each item returned. Statutory defect claims remain unaffected.
Voluntary returns within 14 days
You may register a return with FEURING within 14 calendar days of receiving your order. This voluntary offer applies to new standard styles and Archive pairs. Making a standard style after your order does not exclude a return. These rules concern voluntary returns; mandatory rights and claims for defects remain unaffected.
Registration and return address
Email info@feuringshoes.com or reply to your order confirmation. Include your order number and identify the order you wish to return. A reason is helpful but not required. We confirm your registration and return instructions. A request sent within the deadline remains timely even if our response arrives later.
Return recipient: Yannick Feuring - FEURING.
Return address: St. Gallerstrasse 22, 8853 Lachen SZ, Switzerland.
Please dispatch the goods within 14 calendar days of registering your return. If we supply shipping instructions later, this dispatch period starts when you receive them. Do not send goods directly to the manufacturer in Spain.
Partial returns and completeness
Partial returns are permitted. Shoes, separately paid shoe trees and belts are individual items and may be returned or kept independently, even if purchased together. For example, you may return the shoes and keep the shoe trees, or return only the shoe trees. The deadlines and condition requirements in this policy apply to each returned item. Include dust bags and other supplied components belonging to the returned item. Separately paid accessories for an item you keep need not be included. Statutory defect claims remain unaffected.
Trying on and condition
Please try shoes on indoors only, wearing clean socks and standing on a clean, soft surface. Careful fitting to check the fit is permitted.
Beyond careful fitting, items must be unworn, clean, undamaged and complete to qualify for voluntary returns. Shoes worn outdoors and items with dirt, odours, damaged soles or other signs of use beyond careful fitting are excluded. Minor, unavoidable signs of careful fitting do not automatically lead to rejection.
For Archive pairs, the condition described at purchase is the reference point. Previously disclosed signs of wear are not grounds for rejection.
Where possible, use the original shoe box and protective outer packaging. Include any supplied labels still available. Wear to packaging alone does not lead to rejection.
Costs and refunds
You pay shipping for a voluntary return. Where possible, use tracked shipping and keep proof of postage. If a parcel is lost, we assess the proof and circumstances; statutory rights remain unaffected.
We inspect every return. If the conditions are met, we refund the price paid for the returned item within 14 calendar days of receipt, normally using the original payment method. Inspection is not used to delay repayment indefinitely. Any alternative payment method is agreed with you; we do not require you to accept a voucher. Outbound delivery included in the price is not deducted later, including for partial returns.
If a return does not meet the conditions, we provide a clear explanation and discuss the next steps. Any discretionary goodwill arrangement requires a separate agreement.
Defects and incorrect items
An item delivered damaged, faulty or incorrectly is not an ordinary voluntary return. Contact us with your order number and a description. FEURING pays necessary return shipping for justified defect claims and agrees a solution with you. The voluntary 14-day period does not shorten statutory defect claims.
Custom orders and further use
This policy applies to the standard styles currently offered. Any future genuinely customised order with individually agreed characteristics requires a separate clearly stated policy before purchase; it is not retroactively excluded from this return offer.
Returned pairs in good condition may be personally inspected and offered through the FEURING Archive. Used pairs are described according to their actual condition and not sold as new. We want to keep existing shoes in use for longer; no specific donations or partnerships are promised.
This version applies to orders placed after its publication. Orders already placed remain subject to the returns policy agreed at the time of purchase.
Updated: 7 October 2026.